Oschner Health System created “Golden Opportunity” to support their age 65+ members take care of themselves physically and socially. For years,event marketing through registration was handled via mail, phone,or in-person.
With Salesforce.com Communities, we moved all Golden Opportunity Event management into Salesforce.com. Now members can browse all events as well as register and pay for events online. Events that used to take weeks to organize now can be filled w/o any effort from Ochsner employees.
Link your back-end systems and create a 360-degree view of your customers and opportunities.
Expert Salesforce set-up optimizes their processes and enables capabilities you may not even know they have.
Connect every channel and reach your customers how they prefer.
Reach new levels of efficiency and customer satisfaction with predictive insights.
Modern, self-service portals allow customers to browse FAQs, explore knowledge bases, log cases, update orders, and more – all without any agent interaction.
Build an intelligent experience where your resellers, agents, distributors, and suppliers can easily find information, register new leads, update deals, access marketing funds, and more.
Empower every employee to connect and share to drive revenue, solve customer problems and create the most powerful experience possible.
Solutionreach core product provides health practices with a reminder service for patient appointments. They had an existing Salesforce.com support community but recognized that their Salesforce.com access allowed for more.
We designed and implemented a branded support community for Solutionreach’s 25,000 customers in less than 6 weeks. Customers can now get peer to peer support and business know how from one another, improving Soluitonreach’s ability to support and service their customer base.
From marketing to finance to operations, we optimize your business through the Salesforce platform.
Aramark manages the food establishments in many high-traffic venues (IE. stadiums, resorts, etc.). In these environments, customers interact with a large number of employees for a brief amount of time. Making each interaction important in the customer’s overall experience.
We gave Aramark managers the ability to discreetly observe and capture results of employee-customer interaction across hundreds of arenas and stadiums with a custom Salesforce1 application. With a few replica rolex taps on a smartphone or tablet, managers can capture customer interactions from any of the 25,000 employees AND give real-time training modules on areas where improvement is needed. The app also provides management a real-time view of each location.